Welcome to Dr Sep Aesthetics.
By booking an appointment or receiving treatment, you agree to the following terms and policies.
1. Consultations & Medical Assessment
All clients must undergo a consultation prior to treatment. This may include:
- Medical and lifestyle history assessment
- Clinical examination
- Discussion of treatment options
- Clinical photography for medical records
No treatment will be carried out without appropriate assessment and informed consent.
2. Consultation Fee
- A consultation fee of £50 is payable
- This fee is deductible from treatment cost if you proceed
- Consultation fees are non-refundable
3. Clinical Photography
Clinical photographs may be taken for:
- Treatment planning
- Monitoring results
- Medical, legal, and insurance documentation
These images are securely stored and will never be used for marketing without separate written consent.
4. Medical Disclosure
Clients must provide accurate and complete information regarding:
- Medical history
- Medications
- Allergies
- Previous treatments
Failure to disclose relevant information may result in increased risk of complication and/or refusal of treatment.
5. Deposits, Cancellations & No-Show Policy
- A deposit is required to secure all bookings.
Cancellations & Rescheduling:
- More than 24 hours’ notice: free to reschedule
- Within 24 hours: £50 late cancellation/rescheduling fee
Late Arrivals:
- Up to 10 minutes late: appointment may proceed
- More than 10 minutes late: treated as a no-show
No-Show Policy:
- Full treatment cost will be charged
- If only a deposit was paid, the remaining balance must be paid within 7 days
- Future bookings will require full upfront paymentExceptional Circumstances
In rare cases (e.g. medical emergency, documented travel disruption), exceptions may be considered at the discretion of clinic management, with valid proof.
6. Package & Course Treatments
- Packages are offered at a discounted rate
- Packages are non-refundable once started
- All sessions must be completed within 12 months
If discontinued:
- Used sessions will be recalculated at full individual prices
- Remaining balance will be held as clinic credit (valid 12 months)
- Credit is non-transferable and non-refundable
7. Refund Policy & Complaints Procedure
Refunds:
- All treatments are non-refundable once performed, where treatment has been delivered appropriately and in line with clinical standards
- Dissatisfaction with aesthetic outcome alone does not qualify for a refund
- If a client wishes to reverse or adjust a treatment (e.g. filler dissolution), this will be treated as a new chargeable procedure
Complications:
In the rare event of a clinically verified complication:
- The clinic will assess the situation fully
- Appropriate corrective treatment will be offered where suitable
- Partial or full refunds may be considered at the discretion of the clinicComplaints Process
All complaints must be submitted in writing to:
📧 Info@drsep.co.uk
- Complaints will be reviewed formally
- A response and resolution plan will be provided
- Clients will be involved in the resolution process where appropriate
8. Results & Treatment Expectations
- Aesthetic treatments are subjective and results vary between individuals
- No treatment can guarantee a specific outcome
- The human body responds differently, and results may be influenced by:
- Individual anatomy
- Healing response
- Lifestyle factors
By proceeding with treatment, you accept that:
- Results may not exactly match expectations
- Additional treatments may be required to achieve desired outcomes
9. Aftercare & Complication Responsibility
Clients are provided with clear written aftercare instructions following treatment.
By undergoing treatment, you agree to:
- Follow all aftercare guidance provided
- Contact the clinic promptly if concerns arise
- Attend follow-up appointments where advised
Failure to follow aftercare instructions may:
- Compromise results
- Increase risk of complications
- Limit the clinic’s ability to provide corrective treatment
The clinic cannot accept responsibility for complications arising from failure to follow aftercare advice.
10. Suitability, Safety & Right to Refuse Treatment
We reserve the right to refuse or delay treatment if:
- It is not clinically appropriate
- There are safety concerns
- Expectations are unrealistic
- Required medical information is not provided
- Treatment will never be carried out if deemed unsafe.
11. Eligibility for Treatment
We do not treat:
- Individuals under the age of 18
- Clients who are pregnant or breastfeeding
- Treatment suitability for all other clients is assessed on an individual basis.
12. Behaviour & Clinic Conduct
We operate a professional environment and reserve the right to refuse treatment in cases of:
- Abusive or inappropriate behaviour
- Repeated missed appointments
- Non-compliance with clinic policies13. Data Protection & Confidentiality
- We comply with UK GDPR and medical confidentiality standards.
- All personal and medical data is stored securely and will not be shared with third parties unless required by law.
13. Payments & Chargeback Protection
By booking an appointment and/or undergoing treatment, you:
- Confirm acceptance of all clinic policies
- Agree to payment obligations under these terms
- Any attempt to initiate a payment dispute or chargeback without following our complaints procedure will be treated as a breach of these terms, and the clinic reserves the right to pursue recovery of funds.
14. Liability
All treatments are performed to a high medical standard. However:
- No outcome can be guaranteed
- Clients accept inherent risks associated with aesthetic procedures
15. Policy Updates
Dr Sep Aesthetics reserves the right to update these policies at any time. The latest version will always be available on our website.